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DXP, DXP Plus, FXS, and FXTDigital Communication SystemsLarge Screen Display SpeakerphoneStation User’s GuideThis publication supports the ImpactSCS L

Positioning Your SpeakerphoneYou should adjust the position of the speakerphone on your desk or table to suityour individual needs and maximize the pe

Notes92 Large Screen Display Speakerphone Station User’s GuideFeature Access Codes GCA70-349

Display AbbreviationsThis chart identifies the interactive button abbreviations that appear in yourdisplay.Abbreviation Feature DefinitionACCTAccount

Abbreviation Feature DefinitionCAMPCamp OnHas system call you when busy station becomes idle.When chosen as a feature, stores a button that enablesthe

Abbreviation Feature DefinitionGPLSNGroup ListenWhen chosen as a feature, stores a button that enablesloud speaker broadcast of distant party’s voice.

Abbreviation Feature DefinitionPCKUPPick UpWhen chosen as a feature, stores a button that allowsyou to pick up a call ringing elsewhere.PERSPersonalRo

Abbreviation Feature DefinitionVABVoice AnnounceBlockInhibits your station from receiving a SOHVA. Also,blocks voice calls sent over the speaker. When

Notes98 LCD Speakerphone Station User’s GuideDisplay Abbreviations GCA70-258

GlossaryAAccount CodeA group of numbers, up to 16 digits in length, entered by station users duringincoming or outgoing calls; the system uses account

BBlock ProgrammingTo eliminate the need to program each station individually, programmers canassign features or functions to groups of stations.Button

DData Interface Unit (DIU)This optional unit provides connections for your standard multi-line digital telephone andIndustry Standard Telephone (IST)

Using Your Speakerphone•To manually place a call using your speakerphone,1. PRESS INTERCOM or line button.2. DIAL the number.3. When party answers, SP

EE&M Tie LinesIn telephony, a separate pair of leads to your station which are used by systemoperators for signaling and supervisory purposes.Excl

LLast Number RedialingAutomatically dialing the last number dialed.LCDLiquid crystal display; the alphanumeric display of several Comdial DigitalTelep

PPagingThis feature allows station users to dial-up customer provided loudspeakerpaging equipment and page over externally placed loudspeakers and det

Screened Call TransferAllows users to first announce and then transfer both line and intercom calls fromone station or group to another.Service Observ

Tracker PagerThe Tracker optional pager system allows you to send and receive messages toTracker pagers assigned to station extension numbers.TRNS/CON

Speakerphone CharacteristicsWhen using your speakerphone, the microphone and loudspeaker are fartheraway from you than when you use a handset. Both th

NOTE: Pressing any button (mute, hold, etc.) on the speakerphone while infull-duplex mode causes the system to perform the “speech training” testagain

Half-Duplex Speakerphone GuidelinesNOTE: The speakerphone user guidelines in this section do not apply to theImpact SCS 8412F-** when it is operating

Notes110 Large Screen Display Speakerphone Station User’s GuideSpeakerphone Characteristics GCA70-349

Feature Networking SupportThe table below shows all the features available on Set 15A. It identifies whethereach feature is for a local stand-alone sy

Setting Display ContrastYou can darken or lighten the contrast of the display for best viewing.•To adjust the display contrast,1. SELECTOPTIONS.2. SEL

Feature NameTypeOriginating/Terminating/BothRemoteNetworkingSupportFeatureParametersProgramFeatureAttendantProgramingBoth Comdial Local NodeAuthorizat

Feature NameTypeOriginating/Terminating/BothRemoteNetworkingSupportFeatureParametersProgramFeatureCall WaitingToneTerminating None Local Node/StationC

Feature NameTypeOriginating/Terminating/BothRemoteNetworkingSupportFeatureParametersProgramFeatureExecutiveOverrideBoth NoneExtendedDTMFFeatureNumberi

Feature NameTypeOriginating/Terminating/BothRemoteNetworkingSupportFeatureParametersProgramFeatureLine Queue Both NoneLock Both None Local Node/Statio

Feature NameTypeOriginating/Terminating/BothRemoteNetworkingSupportFeatureParametersProgramFeatureResponseMessageBoth None LocalRingMonitoringTerminat

Feature NameTypeOriginating/Terminating/BothRemoteNetworkingSupportFeatureParametersProgramFeatureStationMonitoring(DSS/BLF)Both ComdialAcrossNetwork(

Notes118 Large Screen Display Speakerphone Station User’s GuideFeature Networking Support GCA70-349

IndexAAccount Codesentering for incoming calls, 75entering for outgoing calls, 76forced verification of, 76programming a button, 62All-Call Paging, 82

DDial By Name, 77DialingSee CallingDirect Station Select (DSS) Buttonassociated lights, 11calling stations using, 23displaying function (button query)

Intercom Buttonfunctions, 9meaning of associated light, 12LLast Number Redial, 32LCD Abbreviations, 93 , 94 , 95 , 96 , 97 , 98LCD Messagessending, 51

Setting Volume LevelsThe volume control on your telephone is a multipurposecontrol you can use to set the volume (loudness) of theringer, the speaker,

SSaved Number Redialprogramming a button, 63using with Caller ID, 27Shift Buttonfunctions, 9storing speed dial numbers using, 58Speaker Buttonfunction

This manual has been developed by ComdialCorporation (the “Company”) and is intended for theuse of its customers and service personnel. Theinformation

GCA70–349.04 08/00Printed in U.S.A.

Answering and Making CallsYour speakerphone is now properly configured to answer and make calls to bothstations within your system (intercom calls) an

Understanding the Basic FunctionsYour speakerphone provides many versatile features for your use. These featuresare explained in terms of what they al

8 Large Screen Display Speakerphone Station User’s GuideGCA70-349 Getting StartedMESSAGE* 0 #WXY9TUV8PRS7GHI4JKL5MNO6DEF31ABC2TAPHOLDTRNS/CONFSPEAKERM

Your Speakerphone’s ButtonsHold Button (HOLD)•Places a line or intercom call on hold.•Stores pauses in number sequences during programming.•If availab

Speaker Button (SPEAKER)•Turns your speaker on or off.•Disconnects a call when you are on a hands free call.•Ends or cancels programming.Tap Button (T

Your Speakerphone’s Display LightsThe lights (LEDs) on your LCD speakerphone indicate the status of lines,features, and intercoms.Busy Lamp Field (BLF

This User’s Guide is for the followingsystem:DXP, DXPPlus, FXS and FXTDigital Communication Systems.This user’s guide applies to the following telepho

The MUTE Button:•On steady = called party cannot hear your conversation.The INTERCOM Button:•Steady green or red = you are using your intercom.•Flutte

Understanding The Large Screen DisplayYour speakerphone has a large screen display consisting of six lines of 24possible character positions per line.

Notes14 LCD Speakerphone Station User’s GuideGetting Started GCA70-258

Answering CallsAnswering Outside CallsWhen an outside call rings at your station, the LCD screen displays the systemline number of the incoming call (

•After you have answered an outside call at your station,your LCD will display HOLD, TRANSFER, CONFERENCE,GROUP LISTEN, and RECORD1. SELECTHoldto plac

Answering Intercom CallsAn intercom call is one that is made from one system telephone to another. Yourstation receives intercom calls in one of two w

Night-Transferred Calls -Line Access From Any StationThe system attendant can transfer incoming calls to a particular station or stationsfor off-hour

Holding CallsYou can place a call on hold and retrieve it later. With a regular hold, you canpick up the held call at your telephone or another user c

•If a held line is recalling, choose one ofthe following:1. SELECTHoldto place the call on hold atyour station and restart hold timer.2. LIFT handset,

Often, you will have more than one call on hold at your station. You know youcan retrieve the last call placed on hold simply by pressing TAP; however

About This BookThis user’s guide serves as both an introduction for new speakerphone users anda reference for experienced users.IntroductionThe first

Call PickupThe Impact system offers three distinct methods to answer incoming calls that areringing at other stations.Group Call PickupThe installer o

Pickup For Monitored StationsYour telephone may have the personal intercom number of another telephoneappearing at a programmable button location. You

•To call an idle monitored station or to answer one that isringing,1. NOTE the BLF light condition.2. PRESS assigned DSS/BLF button.3. SPEAK toward te

Receiving Subdued Off-HookVoice Announcements (SOHVA)Handling an Incoming SOHVAThis feature allows an intercom caller to break into your call by makin

Voice Announce BlockingIf your system installer makes this feature available, you can prevent voiceannouncements from sounding over your telephone spe

Caller ID (Automatic Number Identification)When installed by system programming, the Caller ID feature allows you to viewincoming call numbers before

Notes28 LCD Speakerphone Station User’s GuideAnswering Calls GCA70-258

Making CallsMaking Outside CallsYou can manually dial a number over any telephone line you select. Or, if theinstaller assigned a prime line or the id

Making Intercom CallsThere are two methods for making an intercom call. One causes the calledtelephone to ring (tone-first). The other causes your voi

Automatic DialingThis feature provides one- or two-button speed dialing using programmablebuttons at which you have previously stored numbers. Two lev

NOTE: Throughout this book, all references to fixed buttons (keypad,DSS/BLF, SPEAKER, HOLD, etc...) are printed in upper case, italic type; forexample

RedialingFor instruction on using your system’s Automatic Redial feature, see page 70 inthe Other Advanced Features chapter.Redial - Last-Dialed Numbe

Camping On - Busy Station,Automatic CallbackIf you call another station and receive a busy signal or a Do Not Disturb tone, youcan press a button that

Advanced Camping On OptionsCamping On - Idle Station, Automatic CallbackIf you call another station and hear ringing but receive no answer, you can pr

•To answer a call-waiting tone if you receive one while on acall,1. HEAR short tone burst in receiver.2. PLACE current call on hold, OR complete call

Sending Subdued Off-HookVoice Announcements (SOHVA)You can make a private voice announcement to another station that is off-hookand busy on a call if

Advanced Call HandlingWaiting For ALine (Queuing)If all the lines in a line group are busy, you can place your telephone in a queueto await an idle li

ConferencingWhen your telephone is joined together with several other telephones on thesame call, the effect is called conferencing. You can make conf

If you are involved in a conference call with two outside lines, you can drop outof this established conference call and leave the outside lines in th

Call ForwardingForwarding a CallYou can forward the calls that normally ring at your telephone to anothertelephone. To remind you that your calls are

•To cancel call forwarding,1. SELECTCLEARto disable call forwarding.Large Screen Display Speakerphone Station User’s Guide 41GCA70-349 Advanced Call H

Contents1 Getting Started ...1Setting Up Your Speakerphone...1Positioning Your Speakerphone ...2Using Your Speakerphone

Diverting All Incoming Calls To Another StationCall diverting permits you to send an incoming call to another station that youhave previously designat

Call Forward Outside System (CFOS)If enabled by your installer, the Call Forward Outside System (CFOS)* featureallows you to forward incoming or trans

•To deactivate CFOS, choose one of thefollowing:1. SELECTCLEAR.•To join an active CFOS call from theCFOS-enabled station,1. Note flashing HOLD light i

Call ParkingParking a CallYou can place an intercom or outside call on hold in the system so that it can beanswered from any station, even though it m

•To place a park recall on hold at your station,1. SELECTHold.. After the call remains onhold for a period of time, it rings back to yourtelephone as

Call TransferringScreened Call TransfersYou can answer a call at your LCD speakerphone and transfer it to anothertelephone. If you first identify the

•If the intercom party does not answer their telephone whenringing, take one of the following steps:1. SELECT RECONNECT to reconnect the call to your

Other Call Transferring OptionsHot TransferA hot transfer is a type of screened transfer. This feature is useful for transferringcalls to people who n

Call Transferring SummaryTransfer OptionWhat are the sender’sactions after answeringoriginal call?How is the transferred calldelivered to the receiver

Nonverbal MessagingLCD Message DeliveryYou can set system-supplied messages at your station to be received anddisplayed by a calling LCD speakerphone.

3 Making Calls ...29Making Outside Calls ...29Making Intercom Calls ...30Automatic Dialing...31Re

•SELECTout to lunchto display “ out to lunch” on theLCD display.•SELECTTake a messageto display “Take a message”on the LCD display.•SELECTI will be ba

LCD MESSAGE LIST(Write the attendant supplied messages here)Dial Code Message01 Back at (default message 1)02 Call (default message 2)03 Ask them to h

Message Waiting Light and MessagingIf the system installer designates your LCD speakerphone to have message-waitoriginate ability, you can turn on the

•To receive a message at an alertedstation,1. OBSERVE flashing message waiting light andthe LCD message indicating who called foryou.2. SELECTCALLto d

Notes56 Large Screen Display Speakerphone Station User’s GuideNonverbal Messaging GCA70-349

ProgrammingDSS NumbersStoring another station extension number at a DSS/BLF programmable locationallows you to monitor that station, dial with the pre

Speed Dial NumbersSpeed dialing is a feature that lets you store and dial frequently called numbersusing one or two buttons. You can store numbers for

6. SELECTEDIT.7. Make your speed dial route selection choicefrom the list on the LCD by pressing the appro-priate button.•PRESS line button to select

Feature Access CodesIn addition to the system features which may be programmed using theinteractive buttons, several other features may be programmed

Speed Dial Numbers, Features or DSS/BLF Locations(Programmable Buttons)11321431541651761871982092110 2211 2312 24Personal Speed Dial Numbers(Keypad Bu

7 Other Advanced Features ...67Background Music ...67Line Groups ...68Do Not Disturb Condition...69Aut

LCD Feature ButtonsYou can create feature access buttons to make operation easier. To do this, use theinteractive buttons to select the feature you wa

•Do Not Disturb(DND)—prevents other telephones from ringing yourtelephone.•Executive Override(Executive Override)—allows overriding a callor a Do Not

Programming of the feature access buttons may require several selectionsinvolving many LCD screens. If an abbreviation used is not familiar to you,con

Reminder AlertYou can set up to two reminder alerts to sound at your LCD so that you willremember important regular events or occasional events.•To se

Response Message ButtonYou may program a RESPONSE MESSAGE button, which allows you to sendan LCD message to a caller who has initiated a SOHVA or inte

Other Advanced FeaturesBackground MusicIf the telephone system supplies background music, you can turn it on at yourLCD speakerphone while on-hook and

Line GroupsSome systems have telephone lines arranged into line groups which may beaccessed for outside calling instead of selecting an individual lin

Do Not Disturb ConditionThis feature keeps calls from ringing at your LCD speakerphone and makes yourstation appear to be busy to intercom calls. As a

Automatic RedialIf your station has the multiple automatic redial feature enabled, you can place upto ten numbers in your telephone’s redial queue.NOT

•To scroll through numbers in your redial queue if yourtelephone is currently idle,1. SELECTAuto RedialOR the programmed AUTOMATICREDIAL button. The d

Notesvi Large Screen Display Speakerphone Station User’s GuideContents GCA70-349

Tracker Paging SystemWhen installed with your system, the Tracker Paging System option allows youto send call back and parked call messages to Tracker

4. HEAR confirmation beep (Tracker page accepted) OR HEARbusy tone (Tracker page not accepted).5. PRESS SPEAKER to end.•To use Tracker to transfer a c

Auxiliary JackYour Impact SCS LCD speakerphone may be equipped with an auxiliary jackthat provides an interface for a headset, a tape recorder, an ext

•Program the enable/disable buttons (at any blankprogrammable button location) as follows:1. SELECTOPTIONS.2. SELECTProgramming.3. SELECTNEXTuntil the

Account CodesIf the installer has arranged your system for account code entry, your display mayprompt you to enter an account code after answering a c

Dial By NameThe Dial By Name feature provides an index of names for you to search through.When you select a name in the index, the system will automat

Volume ControlSetting Current Volume LevelThe volume control on your telephone is a multipurpose control you can use toset the volume (loudness) of th

•There are eight headset loudness levels that you can set forthe current call as follows:1. While on a call and in headset mode,PRESS the VOLUME UP OR

Programmed Button DisplayButton Functions Display (Button Query)You can cause the display to identify the function of each button on yourtelephone.•To

Automatic Set RelocationIf your installer has equipped your system with automatic set relocation, whenyou move your telephone to a new location, the s

Getting StartedWelcomeCongratulations and thank you for using a Comdial telephone! Your digitalspeakerphone is supported by a communication system wit

PagingYour system provides an all-call or a zone page feature that you access by dialingspecial codes. This arrangement sounds your voice announcement

Viewing The Call LogThe Call Log feature allows you to view the last 10 outgoing calls made fromyour station. If you have caller ID, the LCD will also

IMIST ModuleImpact SCS 8412F-** and 8412S-** speakerphones equipped with the optionalIMIST module can support an IST device (modem, FAX machine,indust

DSS/BLF Console OperationThe IB64X, IB48X, and IB24X DSS/BLF consoles have additional buttons andstatus lights that extend the memory button capabilit

Accessing The DSS/BLF Console Button LevelsThe IB24X and IB48X DSS/BLF consoles have four levels of buttons,quadrupling the consoles’ button capacity.

Feature Access CodesThis chart provides you with a quick reference guide of the feature dialing codes.If you wish, you can detach these pages and keep

Feature Enable Code Disable CodeCall Forward, Ring-NoAnswer, All CallsINTERCOM +*54 +extension numberINTERCOM +#5Call Forward, Ring-NoAnswer, Personal

Feature Enable Code Disable CodeExecutive Overrideextension number +*03Hold, ManualHOLDHold, ExclusiveHOLD + HOLDHold, DirectedINTERCOM +*90Hold, Dire

Feature Enable Code Disable CodeOperator AccessINTERCOM +0Paging, All CallINTERCOM +70Paging, Zones 2-8INTERCOM +71 to 77Paging, Meet-MeINTERCOM +78Pa

Feature Enable Code Disable CodeSpeed Dial, System*100 to *599Speed Dial, ProgrammingINTERCOM +**1Station LockINTERCOM +#04 +codeVolume SaveINTERCOM +